Communication between scientific-research institutions and their target groups in the Web 3.0 System

Profiles and websites of companies on social portals, the presence of Social-Media-Newsroom on homepage, special application devoted to research and scientific institutions require not only daily moderation considering elements associated with their content, methodology and didactics but also a certain element of creativity and (active or passive) "word of mouth action". This way the university will be regarded as an institution presenting itself by means of authentic, comprehensible, emotional words and images and thanks to tins it will be able to satisfy all requirements of the strategy of Multi Channel Marketing. The values preferred by target groups depend on personal preferences, habits influence of friends and contacts, choice of areas of study, own goals, contact with the university etc. Regular observation (Search, Mentions) of target groups on the basis of information available in published discussions, threads, message boards enables additional insight into the interests of a university's target groups and reveals information preferred and expected by them. Particular exploratory tests with target groups bring results concerning efficient and inefficient marketing activities and constitute a major source of information about future, directed projects and marketing actions. It is recommended to not only listen to the voice of target groups, but also to actually integrate them with the plans and daily processes at research and scientific institutions.