An innovative approach to the evaluation of a Quality Management System in a production enterprise

Enterprises functioning on the contemporary market oblige their suppliers to prove that they are ready to fulfil the requirements in a systematic and reproducible way. Such a proof can be an effective Quality Management System, functioning in an enterprise in accordance with ISO 9001-2008 standard. The effectiveness of the system depends among others on the degree of the employees’ involvement in the fulfilment of requirements and regulations resulting from the system documentation. The most frequently applied method for evaluating this effectiveness are reports on internal audits. However, the results of audits are not always sufficient. In the article the author will present an innovative method of evaluating a Quality Management System (QMS), based on the author’s survey study conducted among the employees of an industrial enterprise, which was aimed at exploring their opinions, the degree of engagement and acquaintance of QMS functioning in the enterprise. The results of the conducted research will be used by the Quality Management System Plenipotentiary to improve the system and co-operation between departments functioning in the organisation.